Frequently Asked Questions (FAQs)
General Questions
What is NIGHT RELIEF™?
What is NIGHT RELIEF™?
NIGHT RELIEF™ is a smart eye massager designed to relieve stress, reduce eye strain, and improve sleep quality using heat therapy, air compression, and acupressure technology.
Who is NIGHT RELIEF™ for?
Who is NIGHT RELIEF™ for?
Perfect for:
Busy professionals dealing with stress & screen fatigue
Gamers & tech users with eye strain
People struggling to fall asleep or wake up refreshed
How does NIGHT RELIEF™ work?
How does NIGHT RELIEF™ work?
It combines gentle heat, rhythmic air compression, and acupressure massage to relax the eyes, reduce stress, and improve sleep quality.
Collapsible row
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Product Usage & Features
How often should I use NIGHT RELIEF™?
How often should I use NIGHT RELIEF™?
Use it for 15-20 minutes before bed or whenever you feel eye strain or stress.
Can I use NIGHT RELIEF™ while lying down?
Can I use NIGHT RELIEF™ while lying down?
Yes! It’s designed for comfortable use in bed or while relaxing on the couch.
Does it play music or sounds?
Does it play music or sounds?
Yes! NIGHT RELIEF™ has built-in Bluetooth speakers, allowing you to play sleep sounds, meditation tracks, or audiobooks.
Is NIGHT RELIEF™ safe for daily use?
Is NIGHT RELIEF™ safe for daily use?
Absolutely! It’s designed for everyday relaxation and is safe for all skin types and eye sensitivities.
How long does the battery last?
How long does the battery last?
A full charge lasts 5-7 sessions (around 2 hours of total use) and takes about 2 hours to recharge.
Can I adjust the intensity and heat levels?
Can I adjust the intensity and heat levels?
Yes! NIGHT RELIEF™ has multiple modes so you can customize the heat, compression, and massage strength.
Shipping & Delivery
How long does shipping take?
How long does shipping take?
USA: 5-10 business days
International: 7-15 business days
Orders are processed within 24-48 hours after purchase.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer FREE standard shipping on all orders.
Will I receive a tracking number?
Will I receive a tracking number?
Yes! Once your order ships, you’ll receive a tracking number via email. If you don’t get it, check your spam/junk folder or email us at support@nightrelief.net.
What if my order is delayed?
What if my order is delayed?
If your package is past the estimated delivery time, please:
1️⃣ Check your tracking number for updates.
2️⃣ Wait an additional 3-5 business days (delays may occur due to customs).
3️⃣ Contact us at support@nightrelief.net if it’s been over 15 business days.
Returns & Refunds
What is your return policy?
What is your return policy?
We offer a 30-day money-back guarantee if you're not satisfied. Simply contact us within 30 days of delivery, and we’ll guide you through the return process.
How do I return my order?
How do I return my order?
1️⃣ Email us at support@nightrelief.net with your order number and reason for return.
2️⃣ We’ll send you a return address and instructions.
3️⃣ Once received, we’ll process your refund within 5-7 business days.
What if I receive a damaged product?
What if I receive a damaged product?
If your item arrives damaged or defective, contact us within 48 hours of receiving your package for a free replacement.
Do you cover return shipping?
Do you cover return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective.
How long does it take to get my refund?
How long does it take to get my refund?
Once your return is received, your refund will be processed within 5-7 business days to your original payment method.